ABC Corporation is a U.S company with a call center in India. This is a form of:
A) diversification.
B) outsourcing.
C) insourcing.
D) increasing production.

Question

Quizplus · Accepted Answer

Outsourcing refers to the practice of hiring a party outside a company to perform services and create goods that traditionally were performed in-house by the company's own employees and staff. ABC Corporation having a call center in India is an example of outsourcing these services to another country to potentially reduce costs or access specialized skills.

ABC Corporation Is a U