According to Lipsky (1980), public sector workers with too much work to do, too few resources to do it, and some discretion in how to choose to do it are ______.

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Lipsky (1980) describes public sector workers who have too much work, too few resources, and some discretion in how to do their work as "street-level bureaucrats." These individuals make policy decisions on a daily basis as they perform their duties, often having to navigate and prioritize their tasks under resource constraints.

According to Lipsky (1980), Public Sector Workers with Too Much