Your job is frequently stressful, but as a supervisor, you need to set an example by remaining calm and in control on the job. The need to manage and suppress emotions is known as __________.

Question

Quizplus · Accepted Answer

Emotional labor refers to the process of managing feelings and expressions to fulfill the emotional requirements of a job. In this context, suppressing emotions to remain calm and in control as a supervisor is an example of emotional labor.

Your Job Is Frequently Stressful, but as a Supervisor, You