The new social media have resulted in people becoming better listeners.
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Q19: The authors discuss hot emotions. These emotions
Q20: The authors discuss cool emotions based on
Q21: If an opponent wants to accept an
Q22: This is a belief that people are
Q23: This is the belief that people can
Q25: The most frequent communication activity for college
Q26: Good eye contact is an important part
Q27: Person-oriented listening focuses on relationships.
Q28: Listening has no role in conflict.
Q29: The authors believe that conflict is counterproductive
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