Performance = Effectiveness criteria + Efficiency ratios.
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Q15: Cost efficiency focuses on the optimal distribution
Q16: Operational efficiency focuses on optimizing inputs to
Q17: Effectiveness differs from the concept of efficiency
Q18: Quality is absolute and universally recognizable by
Q19: Benchmarking is a continuous process of measuring
Q20: Design capacity is determined through predetermined structures
Q21: Cost efficiency refers to how quickly a
Q22: Response efficiency focuses on the optimal distribution
Q23: Optimization is defined as achieving perfect efficiency
Q25: Performance in healthcare organizations weds the empirical
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