The Southwest Airlines crisis case demonstrates that in extreme cases, a direct response does not work well.

Question

Quizplus · Accepted Answer

The Southwest Airlines crisis case actually demonstrates the importance of a direct and effective response in managing a crisis. The company faced criticism for its handling of the situation, but a direct response aimed at addressing the issues and communicating effectively with affected customers is generally considered a best practice in crisis management.

The Southwest Airlines Crisis Case Demonstrates That in Extreme Cases