Andrea, the floor supervisor at a call center, calls Bryan, a call attendant, to her office.She reports observing a few critical omissions in his calls, a finding supported by recent customer surveys.Bryan feels that Andrea is just throwing her weight around.Which of the following is a valid observation of this scenario?
A)Andrea failed to express an unpopular viewpoint.
B)Bryan needs to learn to receive feedback.
C)The office lacks a communication system.
D)Bryan is self-managing and requires low supervision.

Question

Quizplus · Accepted Answer

The valid observation in this scenario is that Bryan needs to learn to receive feedback. Andrea is providing Bryan with constructive criticism to help improve his performance, but Bryan's defensive reaction suggests that he may not be open to receiving feedback. Learning to effectively receive and act on feedback is a crucial skill in any workplace. The other options are not supported by the scenario.

Andrea, the Floor Supervisor at a Call Center, Calls Bryan