People who are angry need more __________ and the situation may be escalate if you stand too close.
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Q13: When talking to a depressed person, it
Q14: In challenging situations, such as when a
Q15: Nelson-Jones (2012) suggests that you should pay
Q16: What is a reflective statement?
Q17: A reflective statement where a remark is
Q18: 'Open-Ended' questions are also known as:
Q19: What are affirming statements?
Q20: _ is the process of drawing together
Q22: Assertiveness is an _that "...attends to and
Q23: It is vital that if you have
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