Your friend Jane is having a difficult time with her relationship. After she tells you about her problems, you respond with a number of suggestions that respond specifically to the issues she isolated. She gets upset because she feels like you are judging her. From this example, you appear to have engaged in ______ listening when you should have used ______ listening.

Question

Quizplus · Accepted Answer

You engaged in comprehensive listening by focusing on understanding and analyzing the content of Jane's problems to provide solutions. However, in this situation, empathic listening was needed to acknowledge her feelings and provide emotional support without judgment.

Your Friend Jane Is Having a Difficult Time with Her