For companies without a strong service culture, the switch to a customer-oriented system may require changes in which of the following options?

Question

Quizplus · Accepted Answer

Switching to a customer-oriented system often requires comprehensive changes, including hiring practices to select customer-focused employees, training to develop customer service skills, and reward systems to incentivize and reinforce customer-centric behaviors.

For Companies Without a Strong Service Culture, the Switch to a Customer-Oriented