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An Online Feedback Form, Maintained by a Courier Service Company

Question 4

Multiple Choice

An online feedback form, maintained by a courier service company, asks customers with complaints to mark a number from 1 to 10 after interacting with customer care, with 1 denoting very dissatisfied, and 10 denoting extremely satisfied. What is this feedback called?


A) customer points
B) Likert-type scale
C) rating
D) assessment

Correct Answer:

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