Makayla's public relations job at a large insurance company focuses on building relationships and communications among employees. She knows that having trusting, satisfied, committed and empowered employees are more productive and driven toward achieving the organization's goals. Makayla knows that employees are the __________ with external publics.

Question

Quizplus · Accepted Answer

Makayla's role in building relationships and communications among employees to ensure they are productive and aligned with the organization's goals implies that employees act as the first point of interaction or the "First line of communication" with external publics. They represent the company and its values in their interactions outside the organization.

Makayla's Public Relations Job at a Large Insurance Company Focuses