A manager who compares an organization's processes to those of an industry leader is using which of the following quality management tools or techniques?
A) Control chart.
B) Pareto chart.
C) Benchmarking.
D) Quality function deployment.

Question

Quizplus · Accepted Answer

Benchmarking involves comparing an organization's processes, products, or services against those of industry leaders or best-in-class companies to identify areas for improvement.

A Manager Who Compares an Organization's Processes to Those of an Industry