Managers of sport organizations should be vigilant in detecting service failures and ignoring them.
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Q20: Sport managers should focus on the dimensions
Q21: Excellence refers to the best attainable standard,
Q22: Quality is a function of the extent
Q23: If a service meets or exceeds customers'
Q24: Gaps in service delivery may occur between
Q26: Amenities of physical surroundings to sports stadiums
Q27: Clients, not employees, are a more integral
Q28: When evaluating service quality, value can be
Q29: A product with good service quality will
Q30: The SERVQUAL model of service quality dimensions
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