The management of Wrapp Kitchen Inc., a chain of restaurants, plans to implement certain strategies to increase worker productivity and improve efficiency.It restructures the kitchen space and redesigns the jobs of waiters, cooks and, cleaning staff to maximize output and service delivery.This scenario illustrates the concept of _____.

Question

Quizplus · Accepted Answer

The scenario described in the question illustrates the principles of scientific management, which was developed by Frederick Winslow Taylor in the early 20th century. Scientific management advocates for the use of scientific methods to improve efficiency and productivity in the workplace, including restructuring workspaces and redesigning jobs to minimize wasted effort and maximize output. Therefore, option D is the correct answer. Option A (psychological contract) refers to the unwritten expectations and obligations that exist between employers and employees, and is not applicable in this scenario. Option B (outsourcing) refers to the practice of hiring an outside company to perform work that was previously done in-house, and is not mentioned in the scenario. Option C (Theory X) and E (Theory Y) refer to the assumptions that managers hold about the nature of employees, and are not directly related to the scenario described.

The Management of Wrapp Kitchen Inc