Scenario 14.1 Wilkinson Inc., a Manufacturer of Baby Strollers, Experiences a Decline

Scenario 14.1
Wilkinson Inc., a manufacturer of baby strollers, experiences a decline in sales in the first quarter of a financial year.The top management of Wilkinson meets to discuss ways to improve sales and decides to employ a range of performance-enhancement techniques for its employees.It then entrusts department heads to frame suitable plans for their respective departments.
-Refer to Scenario 14.1.The human resource department proposes to arrange feedback sessions for employees in order to enhance their performance.Through these sessions, employees would get a clear idea of what they do and what is expected of them.Which of the following approaches to performance feedback should Wilkinsonadopt to ensure employee productivity?

A) Lecturing an employee on the outcome of performance-appraisal interview
B) Avoiding criticism to uphold an employee's confidence and morale
C) Providing feedback annually in tandem with the annual performance-appraisal interview
D) Balancing both positive and negative attributes of an employee's performance
E) Focusing on the present and avoiding discussion on an employee's future prospects