Scenario 1.1
A-OK Company, an insurance company of 200 employees, provides life and automobile insurance to clients throughout the southwestern United States. The company's owner, Paul E. See, believes that happy employees are productive employees, so Mr. See provides employees services such as career planning and an on-site fitness center. Due to recent legislation making the insurance business more complex, A-OK is in the process of redesigning its training program for its sales agents. Mr. See also realizes that A-OK needs to examine its selection criteria for new agents joining the company and may need to increase salaries to attract needed talent. Mr. See is worried about this, because he knows that none of his managers has a human resource management degree. In fact, they were operating employees who were moved into the human resource function.
-Refer to Scenario 1.1. Mr. See appears to be influenced by which era of management?

Question

Quizplus · Accepted Answer

Mr. See's focus on employee happiness and providing career planning and on-site fitness center suggests that he is influenced by the human relations era, which emphasized the importance of employee morale and motivation in improving productivity.

Scenario 1.1 A-OK Company, an Insurance Company of 200 Employees, Provides Life