Sometimes managers must realize that individual differences cause employees to act in very different ways, which suggests that workers cannot all be treated similarly. Which of the following is the BEST individual strategy for dealing with this issue?
A) Understanding
B) Communication
C) Empathy
D) Tolerance
E) Training

Question

Quizplus · Accepted Answer

Understanding and empathy are key components in dealing with individual differences among employees. Understanding means recognizing that not all employees will respond in the same way to the same situations, and adjusting management style accordingly. Empathy means putting oneself in the shoes of the employee and trying to understand their perspective. By demonstrating understanding and empathy, managers can build trust with employees and create a more positive work environment.

Sometimes Managers Must Realize That Individual Differences Cause Employees to Act