Deming felt that when things go wrong, there is a 94 percent chance that the ________ rather than the __________ is the cause.
A) user, technology
B) technology, user
C) system, worker
D) worker, system
E) organization, environment

Question

Quizplus · Accepted Answer

Deming argued that the majority of problems are due to the system in which individuals work, rather than being the fault of the individual workers themselves.

Deming Felt That When Things Go Wrong, There Is a 94