Which of the following communication media has the lowest richness?
A) telephone
B) formal written correspondence
C) email
D) videoconferencing
E) instant messaging

Question

Quizplus · Accepted Answer

Formal written correspondence has the lowest richness among the given communication media as it lacks non-verbal cues and immediate feedback, which are available in other media such as videoconferencing, telephone, and instant messaging. Moreover, written correspondence does not allow for personalized emotions, tone, or inflection in communication. Therefore, it is less interactive and is not suitable for complex or sensitive communication.

Which of the Following Communication Media Has the Lowest Richness