In the first stage of Glasl's model of conflict escalation, ________, the disagreement is recognized, but both sides believe it can be resolved through discussion.
A) hardening
B) loss of face
C) action over words
D) debate
E) images/coalitions

Question

Quizplus · Accepted Answer

In the first stage of Glasl's model of conflict escalation, "hardening" occurs when the parties involved recognize there is a disagreement but still believe it can be resolved through discussion. This stage is characterized by a stiffening of attitudes and positions, yet with an openness to dialogue.

In the First Stage of Glasl's Model of Conflict Escalation