How does emotion management work?
A) People create a less volatile character in their minds and then play the role of that character.
B) People obey conventional "feeling rules" about what is appropriate in a given situation.
C) People bring their backstage behaviour to frontstage.
D) People rationally select a non-emotional response.

Question

Quizplus · Accepted Answer

Emotion management involves following societal norms and "feeling rules" about appropriate emotional expressions in different situations. People may suppress or intensify their emotions to fit these expectations. Option A describes a technique used in acting, not emotion management. Option C refers to Goffman's theory of impression management, which is related but not specific to emotions. Option D is not always possible or effective, as emotions are often automatic and not easily controlled through rational thought.

How Does Emotion Management Work