Carol works as a general floor manager in a high-end restaurant,ensuring that all customers are happy with the service and content by the end of their meals.What is she engaged in?

Question

Quizplus · Accepted Answer

Carol is engaged in emotion labour, which involves managing and regulating one's emotions in order to meet the emotional requirements of a specific job or profession. In this case, Carol's job requires her to ensure that customers are satisfied and happy, which requires her to regulate her emotions and behaviors to meet these requirements. Emotion management and emotion distancing are related concepts but do not fully capture Carol's role in this context. Emotion contextualizing is not a recognized concept in the field of emotions, and therefore is not an appropriate answer.

Carol Works as a General Floor Manager in a High-End