According to Ester Rieter's research on fast-food workers in Toronto,what were the workers trained to do?
A) to make the best food possible regardless of the ingredients available
B) to continue smiling regardless of how obnoxious customers may be
C) to advance their careers in the industry by undercutting other workers
D) to provide only mediocre service to elderly customers and youth

Question

Quizplus · Accepted Answer

Ester Rieter's research highlighted that fast-food workers in Toronto were trained to maintain a cheerful demeanor and continue smiling, even when dealing with difficult or obnoxious customers.

According to Ester Rieter's Research on Fast-Food Workers in Toronto,what