Which of the following was credited with gains made in quality and productivity in the North American auto industry in the 1980s and 1990s?
A)scientific management practices
B)authoritarian management practices
C)broader-based unionization
D)worker participation programs

Question

Quizplus · Accepted Answer

Worker participation programs such as Quality Circles and Total Quality Management were credited with significant gains in quality and productivity in the North American auto industry during the 1980s and 1990s. These programs allowed workers to contribute their ideas and suggestions for improving processes and products, resulting in better efficiency and higher quality output.

Which of the Following Was Credited with Gains Made in Quality