Damage control is only used when consumers are making unjustified complaints against a company.

Question

Quizplus · Accepted Answer

Damage control is not only used when consumers are making unjustified complaints against a company. It can also be used to address valid concerns, rectify mistakes or recover from a crisis or negative publicity. The goal of damage control is to maintain or restore a company's reputation and goodwill with stakeholders.

Damage Control Is Only Used When Consumers Are Making Unjustified