Apology strategies are most often used in situations in which:
A)the violation was a major situation affecting a large number of people.
B)the violation was minor or the company cannot escape being found guilty.
C)an individual within the company has acted inappropriately, but the company itself has not.
D)legal charges have been filed against the company or someone in the company.

Question

Quizplus · Accepted Answer

Apology strategies are most often used when the violation was minor or the company cannot escape being found guilty. In these situations, an apology can go a long way towards restoring relationships and mitigating damages. Apology strategies may also be used in situations where an individual within the company has acted inappropriately, as this can reflect poorly on the company as a whole. However, they are less likely to be used in situations where legal charges have been filed, as this can imply liability and legal culpability.

Apology Strategies Are Most Often Used in Situations in Which