_____ specifies a goal of no more than 3.4 defects per million parts.
A) Benchmarking
B) Total quality management
C) Six sigma
D) Balanced scorecard
E) Jugaad

Question

Quizplus · Accepted Answer

The goal of no more than 3.4 defects per million parts is a key metric of the Six Sigma methodology. This approach seeks to minimize variability and defects in processes, thereby increasing quality and efficiency. Benchmarking is a process of comparing performance to industry standards, while total quality management is a broader approach to quality that involves all aspects of an organization. The balanced scorecard is a strategic management tool that measures overall performance, while Jugaad is a term for frugal innovation in India.

_____ Specifies a Goal of No More Than 3