Scenario - Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-To overcome the resistance to the new system, Jaimie can use any of the following techniques, EXCEPT:
A) education and communication.
B) participation in designing the system.
C) negotiation.
D) coercion.
E) all of these can be used.

Question

Scenario - Jaimie Hall 
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-To overcome the resistance to the new system, Jaimie can use any of the following techniques, EXCEPT:
A) education and communication.
B) participation in designing the system.
C) negotiation.
D) coercion.
E) all of these can be used.

Quizplus · Accepted Answer

All of the listed techniques can be used to overcome resistance to change, including education, participation, negotiation, and coercion.