Many firms are using social media to connect with and listen to customers.

Question

Quizplus · Accepted Answer

Many firms have recognized the importance of social media as a platform for connecting with customers and engaging in two-way communication with them. As a result, they have started using social media channels to actively listen to customer feedback and respond to their concerns, questions, and complaints in real time. This approach helps businesses build stronger relationships with their customers and increase brand loyalty in a highly competitive marketplace.

Many Firms Are Using Social Media to Connect with and Listen