To be effective communicators, managers should:
A) focus primarily on enhancing downward communication in the organization.
B) enhance lateral communication opportunities by encouraging teams.
C) limit use of communication technology.
D) strictly push for face-to-face communication.
E) encourage the use of multiple channels of communication.

Question

Quizplus · Accepted Answer

Encouraging the use of multiple channels of communication, such as email, phone, video conferencing, and face-to-face, allows for a more diverse and efficient flow of information. Limiting the use of communication technology or pushing strictly for face-to-face communication can impede communication and limit the reach of the message. Focusing solely on one direction, whether it be downward or upward communication, also limits the effectiveness of communication in the organization. Enhancing lateral communication through team building and collaboration is important, but it should not be the only focus of communication efforts. Therefore, the best choice is to encourage the use of multiple channels of communication.

To Be Effective Communicators, Managers Should