A contingency factor that can influence the success of a TQM program in a negative way is that:
A) continuous improvement is a way of life.
B) TQM serves to enrich jobs and motivate employees.
C) problem-solving skills are improved for all employees.
D) participation and teamwork are used to tackle significant problems.
E) union leaders are left out of QC discussions.

Question

Quizplus · Accepted Answer

Excluding union leaders from discussions regarding quality control can create negative perceptions and conflicts, which can undermine the success of a TQM program. Union members may feel that their rights and interests are being ignored, and this can lead to resistance and opposition to TQM initiatives. Therefore, it is essential to involve union leaders in the planning and implementation of TQM programs and ensure that they understand the benefits and objectives of the program.

A Contingency Factor That Can Influence the Success of a TQM