Cross-functional systems facilitate work of a single department or business function.
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Q5: Most organizations today have a mixture of
Q6: Functional systems often lead to disjointed processes
Q7: Only commercial companies can benefit competitively by
Q8: With functional silos, management must query separate
Q9: Enterprise resource planning software uses one database
Q11: A general ledger application would be an
Q12: Customer service is typically part of the
Q13: One way to gain competitive advantage using
Q14: The operations function handles order entry and
Q15: Customer relationship management (CRM) is an example
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