Managing and implementing change is a neat orderly process
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Q1: Successful firms sometimes become complacent and change-resistant
Q2: Managers are often too pessimistic about the
Q3: Members of change teams should understand the
Q4: Change management must be a core capability
Q6: The content of change is less important
Q7: Leadership is very important to the change
Q8: Firms sometimes centralize, then decentralize, then centralize
Q9: If performance exceeds expectations, there is significant
Q10: Anticipatory change is generally preferable to reactive
Q11: Organizational complexity simplifies the management of change
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