Change must always be led from the top of the organization
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Q8: Firms sometimes centralize, then decentralize, then centralize
Q9: If performance exceeds expectations, there is significant
Q10: Anticipatory change is generally preferable to reactive
Q11: Organizational complexity simplifies the management of change
Q12: Incremental change requires a large number of
Q14: Some firms allocate insufficient resources for successful
Q15: Some firms try to implement too many
Q16: Strategic managers must concentrate on lagging indicators
Q17: The locus of the majority of events
Q18: Political support for the change process is
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