A team leader wants Kristin, a customer-service representative, to keep up her fine record of resolving customer complaints. The team leader should compliment Kristin
A) at the end of every workday.
B) every so often when she resolves a tough problem.
C) even when she is unable to resolve a tough problem.
D) each Monday through Thursday, but not on Friday.

Question

Quizplus · Accepted Answer

Complimenting Kristin every so often when she resolves a tough problem reinforces her behavior and motivates her to continue performing well. It also shows that her team leader appreciates her efforts and recognizes her achievements. Consistent positive feedback can boost an employee's job satisfaction, engagement, and performance. However, complimenting her at the end of every workday may seem excessive and insincere, while doing it on specific days or excluding some can send mixed messages. Complimenting her even when she is unable to resolve a tough problem may also dilute the impact of the praise and create confusion or complacency.

A Team Leader Wants Kristin, a Customer-Service Representative, to Keep