Supervisor Cindy wants to increase the P→O (instrumentality) of customer service agent Harold, so she should tell him something like, "Keep up the good work Harold, and I promise that you will get a $100 bonus next week."

Question

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This statement links Harold's performance (P) with the outcome (O) of receiving a bonus (instrumentality). By promising a reward for good performance, Supervisor Cindy is increasing the perceived likelihood of the outcome, which will lead to a stronger P→O connection and potentially increase Harold's motivation and performance.

Supervisor Cindy Wants to Increase the P→O (Instrumentality) of Customer