Retail sales associate Jody is likely to experience emotional labor when she has to

Question

Quizplus · Accepted Answer

Emotional labor refers to the effort an individual must exert to control their emotions in order to display the appropriate emotions required by the job. In this case, Jody is expected to remain polite and cheerful towards rude customers, which would require her to engage in emotional labor. A and B are more related to scheduling and personal responsibilities, while D is about expressing one's true feelings, which is not necessarily emotional labor.

Retail Sales Associate Jody Is Likely to Experience Emotional Labor