A hospital sends out surveys to its employees, who reply with feedback that the food service is not adequately meeting their needs. The hospital installs a coffee and pastry cart in the main lobby, even though the employees were indicating that changes were needed in cafeteria options. Which communication failure is the hospital experiencing?
A) Output failure
B) Input failure
C) Model failure
D) Climate failure

Question

Quizplus · Accepted Answer

The hospital is experiencing an input failure because they solicited feedback from their employees through surveys, but failed to properly consider and act on the feedback provided. Instead of addressing the issues with cafeteria options, they installed a new service that did not address the employees' concerns.

A Hospital Sends Out Surveys to Its Employees, Who Reply