For change to endure and prosper, the new ways of doing things must become part of an overall positive experience for the people doing them. To achieve this, the refreezing stage must do which two things?
A) Celebrate and reward the successes of and commitments to change; coerce those who resist change.
B) Celebrate and reward the successes of and commitments to change, value those who reject change.
C) Celebrate and reward the successes of and commitments to change; recognize the heroes who contribute to the change.
D) Value those who reject change; recognize the heroes who contribute to the change

Question

Quizplus · Accepted Answer

The refreezing stage must celebrate and reward the successes of and commitments to change and recognize the heroes who contribute to the change. This helps to create a positive experience for the people doing the new ways of doing things and encourages them to continue with the change. Coercing or valuing those who reject change is not effective in creating a positive experience and may even have negative consequences.

For Change to Endure and Prosper, the New Ways of Doing