An actual decrease in customer service time would be assessed at the start of a KM project.
Correct Answer:
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Q5: One of the three possible ways to
Q6: A KM assessment may be performed periodically
Q7: A KM assessment survey across an organization
Q8: The purpose of a KM assessment done
Q9: It may be necessary to establish historical
Q11: Quantitative measures are more difficult to develop
Q12: Only quantitative measures can be used to
Q13: Determining if current IT technology at an
Q14: A convenient way to assess organizational subunit
Q15: The first step in assessment of knowledge
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