As an IT manager for the XYZ company, you are placed in charge of the development of a new CRM (Customer Relationship Management) system to be used by your sales people when interacting with customers. You organize a development team from IT, accounting, and sales. Discuss the importance of the various KM processes and subprocesses on the design of an effective CRM system.

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The Answer of As an IT manager for the XYZ company, you are placed in charge of the development of a new CRM (Customer Relationship Management) system to be used by your sales people when interacting with customers. You organize a development team from IT, accounting, and sales. Discuss the importance of the various KM processes and subprocesses on the design of an effective CRM system.

As an IT Manager for the XYZ Company, You Are