Documentation or ensuring that all or most communications are in writing, serves to inform others about what has previously occurred within the department and to hold people accountable.

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Documentation is important in order to inform others about what has occurred within a department and to hold people accountable for their actions or decisions. It serves as a record of past events, decisions, and agreements. Written communication ensures clarity and reduces the chances of misunderstandings or misinterpretations.

Documentation or Ensuring That All or Most Communications Are in Writing