Emotional labor is the work that employees perform to control their experience and expression of moods and emotions on the job.

Question

Quizplus · Accepted Answer

Emotional labor refers to the effort employees put into regulating their emotions and expressions in order to meet the expectations of their job, colleagues, and customers. This can include managing feelings of stress, frustration, and even happiness to create a specific emotional atmosphere or experience for others.

Emotional Labor Is the Work That Employees Perform to Control