The following four employees all feel committed to the organization they work for. Jennifer feels it will be difficult to find a similar pension plan she has at another job. Mark has a high level of seniority at his current job. James feels his organization makes great contributions to the community. Susan wants to ensure her family receives medical insurance. Based on this information, who is the MOST likely to display organizational citizenship behavior?
A) Mark
B) Jennifer
C) James
D) Susan

Question

Quizplus · Accepted Answer

James is the most likely to display organizational citizenship behavior as he feels his organization makes great contributions to the community, which indicates that he values the overall mission and goals of the organization beyond just his personal benefits. The other employees are committed due to personal benefits such as pension plans, seniority, and medical insurance. While these are important factors, they may not lead to the same level of commitment to the organization's overall goals and values.

The Following Four Employees All Feel Committed to the Organization