To ensure new employees learn how to implement the customer service standards of a hotel, the hotel would MOST LIKELY rely on ________.
A) creative incentives
B) vicarious learning
C) high salaries
D) teamwork

Question

Quizplus · Accepted Answer

Vicarious learning involves learning from observing others. To ensure new employees learn how to implement customer service standards, the hotel could pair them with experienced employees or have them observe how current employees handle customer interactions. Creative incentives or high salaries may motivate employees to perform well, but they do not necessarily ensure they have the skills to meet customer service standards. Teamwork may be important in the implementation of customer service standards, but it does not directly address how new employees will learn the standards.

To Ensure New Employees Learn How to Implement the Customer