To counter the effect of increasing diversity as a barrier to effective communication, many large organizations are ________.
A) instituting diversity-training programs
B) grouping workers according to ethnicity or nationality
C) using only e-mail as the recommended channel of communication
D) avoiding the hiring of people with diverse backgrounds

Question

Quizplus · Accepted Answer

Instituting diversity-training programs can help employees develop cultural awareness and sensitivity, understand and appreciate different communication styles, and learn how to effectively communicate with people from diverse backgrounds. Grouping workers according to ethnicity or nationality can actually reinforce stereotypes and hinder diversity efforts. Using only e-mail as the recommended channel of communication may not address the root cause of communication barriers and could result in misinterpretation of messages. Avoiding the hiring of people with diverse backgrounds goes against the principles of diversity and inclusion.

To Counter the Effect of Increasing Diversity as a Barrier