Total quality management includes the two group decision-making techniques of ________.
A) benchmarking and NGT
B) empowerment and brainstorming
C) benchmarking and empowerment
D) electronic brainstorming and empowerment

Question

Quizplus · Accepted Answer

Benchmarking is a process of comparing one's own performance to that of others in order to identify and adopt best practices. Empowerment is the process of giving employees the authority to make decisions and take action without having to seek approval from their superiors. Both of these techniques can be used to improve quality by identifying and adopting best practices and by giving employees the authority to make decisions that can improve quality.

Total Quality Management Includes the Two Group Decision-Making Techniques of ________