When managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger these same positive emotions in employees, _____is happening.
A) Perceptual selectivity
B) Cognitive dissonance
C) Contagious feeling
D) Self-efficacy
E) Emotional contagion

Question

Quizplus · Accepted Answer

When managers express positive emotions and trigger the same emotions in employees, emotional contagion is happening. Emotional contagion is the phenomenon where people catch and mimic the emotions of those around them. In this case, employees catch the positive emotions of their managers, which can lead to a more positive work environment and improved performance.

When Managers Who Express Positive Emotions Such as Happiness, Enthusiasm