_____ refers to the amount of information that can be transmitted during a communication episode.
A) Channel richness
B) Electronic mail
C) Encoding
D) Upward communication
E) Feedback

Question

Quizplus · Accepted Answer

Channel richness refers to the capacity of a communication channel to convey information effectively. Channels with high channel richness are able to transmit rich and complex information, whereas channels with low channel richness transmit simple and straightforward information. The level of channel richness is influenced by factors such as the ability to provide immediate feedback, the capacity to handle multiple cues, the use of natural language, and the degree of personalization.

_____ Refers to the Amount of Information That Can Be